Bronze	Silver	Gold
All issues addressed by senior Support Engineers
Issue escalation to product development teams
Access to upcoming Beta Releases
Access to forums
Guaranteed response time (Mon - Fri)	72 h.	48 h.	24 h.
Unlimited support incidents
Validity	30 Days	1 Year	1 Year

Included for Trial licenses. Support package is activated after the 1st incident. Included for Server and Server Subscription Licenses. Support package is activated at the date of purchase. Included for Enterprise Subscription and Enterprise Subscription & Source Licenses. Support package is activated at the date of purchase.